Terms & Conditions
By using our platform, you agree to be bound by these Terms and Conditions.
Acceptance of the Terms
These Terms and Conditions form a legally binding agreement between you (the "User") and us (Grand Hotel Casino). By accessing or using any part of our website or services, including but not limited to playing games, claiming bonuses, making deposits or withdrawals, or contacting our support team, you agree to these Terms and Conditions. If you do not accept all the terms and conditions contained in this agreement, please exit immediately.
Eligibility Requirements
To use our platform, you must be at least 18 years old (or the minimum age as required by your jurisdiction). You must also be of sound mind and capacity to enter into a legally binding contract. By using our services, you represent that you meet these requirements and are not prohibited from engaging in gaming activities under the laws of your jurisdiction.
Minimum Age Requirements
Our platform is intended for individuals aged 18 or above (or the minimum age as required by your jurisdiction). We do not permit minors to use our services. By using our website, games, or claiming bonuses, you represent that you are at least 18 years old and meet all applicable age restrictions.
Geographic Restrictions
We operate globally but reserve the right to restrict access to certain countries or jurisdictions where local laws prohibit online gaming activities. If we cannot verify your location, we may suspend or cancel your account. We also reserve the right to block any IP addresses that appear to originate from a restricted country.
Account Registration Rules
To create an account on our platform, you must provide us with accurate and complete information as requested during registration. You agree to maintain up-to-date contact details and notify us of any changes within 24 hours. By registering for an account, you acknowledge that we may verify your identity using various methods, including but not limited to government-issued identification documents.
One-Account-Per-User Policy
You are only allowed one active account on our platform at a time. If we discover multiple accounts registered under your name or details, we reserve the right to suspend or cancel all affected accounts and confiscate any funds.
Identity Verification and KYC
We may request proof of identity from users who have not completed verification procedures within 30 days after registering for an account. You agree to comply with our request and provide valid identification documents without delay. By using our services, you consent to the collection, processing, and storage of your personal data by us in accordance with applicable laws.
Account Accuracy Obligations
You are solely responsible for maintaining accurate records of transactions conducted on or through our platform. You agree not to knowingly submit false information about yourself, another user, or any other matter related to account registration or operation.
Account Security Responsibilities
It is your responsibility to maintain the confidentiality and security of your account login credentials (including username, password, and any other access data). You are fully responsible for all activities carried out using your account. If you suspect unauthorized use of your account or any breach of our Terms & Conditions, please contact us immediately.
Login Credentials and Password Protection
You agree to select strong passwords that meet minimum requirements set forth by our system (including but not limited to minimum length, complexity). By using our platform, you acknowledge responsibility for all actions carried out from your login credentials. We recommend regularly updating and changing your password as a security best practice.
Restricted Behaviour and Prohibited Activities
We do not permit the following behavior or activities on our platform:
Bonus & Promotion Rules
Promotions are subject to change without notice. Our bonuses are redeemable in accordance with the specific terms applicable to each bonus. Some promotions may have restricted usage rules, withdrawal limitations, or other special conditions.
By claiming a bonus, you agree that it shall be governed by these Terms & Conditions and any additional requirements specified for that particular promotion.
Wagering & Gameplay Conditions
Bonus Abuse Prevention
We reserve the right to investigate any unusual betting patterns and withdraw your account for investigation purposes. Repeated bonus abuse can result in penalties up until and including freezing of funds.
By accepting our bonuses or participating in promotions, you confirm understanding that we may review transactions and suspend accounts if such activities are deemed suspicious by our monitoring systems.
Deposits & Withdrawals
Verification Before Withdrawals
Before withdrawing funds from your account, you must submit sufficient documentation verifying proof of address and/or identity. Failure to comply with such requirements can delay processing or result in suspension of withdrawals until verified details have been received.
By using our platform and submitting personal data for verification purposes, you consent that we may use third parties (via manual submission) verify submitted documents as per law. You agree not hold us liable if external party cannot complete checks within 24hours
Processing & Review Procedures
All transactions are subject to review by our Compliance Team before processing or refunding. The terms of this agreement do not override our duty to apply sanctions under anti-money laundering, Anti-Terrorism laws etc... Our rules on payment procedures may be modified as and when required.
By using our platform, you accept that certain requests for payouts can take up 2 weeks from the date request has been submitted . This timeframe shall remain in place regardless of deposit amount, until updated otherwise.
